Scaling Success: Transforming Team Dynamics at a Rapidly Scaling Tech Company

Situation

A rapidly scaling founder-led technology company was encountering significant challenges as it grew. The Company had more than doubled in size, and as the senior management ranks expanded, a cohesive leadership team had not yet formed. Integration became a critical issue as executives from more traditional backgrounds struggled to collaborate with the legacy startup team. With a growing management team and no clear alignment, TMG was engaged to drive individual and collective effectiveness at the senior level.

Approach

TMG’s initial focus was helping the leadership team define what it meant to operate as a cohesive unit and establish a consistent operating rhythm. The program began with one-on-one coaching and extended to group coaching and team effectiveness work, geared towards empowering teams while ensuring senior leaders maintained a robust understanding of the details critical to the business.

TMG’s program was instrumental in facilitating team integration as the Company grew. The original startup team, many of whom had been with the Company since its founding, had been highly effective in driving early success and securing investment. However, as the Company scaled and went public, there was a clear need for more seasoned leadership to guide the next phase of growth. TMG’s coaching helped these new executives integrate smoothly into the Company’s unique culture. The regular feedback loops between coaches and the CEO ensured continuous alignment and real-time feedback, keeping everyone engaged and involved in the process.

In addition to supporting the restructuring of the leadership team, TMG provided coaching to help mature the Company’s management operating system, fostering processes that enhanced collaboration across cross-functional teams. Through this coaching, the leadership team stabilized during multiple transitions, building peer trust and ensuring cohesion amidst rapid changes.

Outcome

Since TMG’s engagement, the leadership team has adeptly navigated various business challenges, many of which were highly visible and scrutinized. Strong personal relationships and new-found cohesion also enabled the team to more effectively navigate the transition to remote work during COVID-19. Ongoing team sessions and individual coaching have continued to address development areas, clarify decision-making rights, and enhance alignment within the leadership team. The Company’s stock performance has surged threefold since the beginning of the engagement.