NFL Fans Get the ‘Stakeholder’ Treatment in Ref Dispute

NFL fans were more than just spectators during the referee dispute—they became critical stakeholders. Stephen Miles explores how the NFL’s handling of this issue highlights the complexities of managing stakeholder relationships. By treating fans as key stakeholders, the league faced increasing pressure to resolve the conflict quickly and effectively. Miles draws parallels for CEOs, emphasizing the importance of understanding and managing stakeholder expectations to maintain trust and drive success.